Delete your account

This page explains how to request deletion of your FoodStar account and the personal data associated with it.

How to request deletion

FoodStar (Customer) app

1. Open the app and sign in.
2. Go to Profile.
3. Tap the section showing your name and email address.
4. In Account Info, tap Delete account.
5. Tap Delete to confirm.

FoodStar Delivery app

1. Open the app and sign in.
2. Go to Profile → Profile Settings.
3. Open your profile/account details.
4. Scroll down and tap Delete Account.
5. Review the confirmation and tap Delete to permanently delete your account.

FoodStar Partner (Restaurant) app

1. Open the app and sign in.
2. Tap the Profile icon (top-right corner).
3. Tap Settings → Delete account.
4. Tap Confirm to submit the deletion request.

Can’t access the app? Email support@foodstar.com from your registered email address to request deletion.

What data is deleted

When your request is verified, we permanently delete the personal data linked to your account, including your profile (name, email, phone number, profile photo), saved delivery addresses and location data, order history tied to your profile, saved payment preferences and wallet balance details, and support chats, ratings and reviews you submitted.

Data we retain (and for how long)

Some records must be kept after account deletion to meet legal, tax, accounting and fraud-prevention obligations: transaction & invoice records up to 7 years (statutory financial/tax requirement), and fraud / safety records up to 12 months where required to prevent abuse. These are retained in a restricted form, not used for any other purpose, not linked to an active account, and then permanently deleted.

Timeline

Deletion requests are processed within 30 days. You will receive a confirmation once your account and eligible data have been removed.

Contact

Questions about this request or your data? Email support@foodstar.com.